Browsing: data

The benefits of digital engagement have never been more clear. With a strong cloud digital engagement platform, you can operate under nearly any circumstances. Your customers enjoy shorter wait times and better, more consistent experiences. And your agents are freed from many mundane tasks.

“The connected customer experience” explores how people’s feelings and expectations have changed over the course of the pandemic—and what that means for how companies engage with their customers.

In the age of digital transformation, supplier management and procurement have been late bloomers. But organizations have learned in the past couple of years just how vulnerable global supply chains are to disruption, prompting renewed emphasis on digitizing supplier management and procurement processes.

Cloud-powered services create benefits for all types of companies, yet most enterprises are merely scratching the surface of what’s possible in the cloud. According to a 2021 analysis by McKinsey, $1 trillion in run -rate EBITDA is up for grabs between now and 2030. Early cloud adopters will secure a disproportionate share of that value by gaining experience and building differentiated capabilities.

The adoption of digital transformation, cloud computing, and Infrastructure as a Service all have brought business new found success. However as an unintended consequence nearly all of an enterprise digital assets are accessible by third, fourth, and Nth parties — far outside the corporate security perimeter.

Organizations hold incredibly valuable information in cloud databases. Unfortunately, a large number of databases are left exposed with little to no authentication. These open databases result in organizations of all sizes, unknowingly, leaving back doors to their data open, which can be exploited to devastating effect by hackers.